Public Services & Government
Transforming public action through digital technology
A business request?
You want to join us?
In our rapidly evolving digital age, technology is reshaping the way governments interact with citizens, deliver services, and engage in the democratic process. This digital revolution is not merely changing the way citizens access government services; it’s altering the very fabric of public administration and governance. From e-government initiatives to open data projects and smart city developments, the impact of digital technology on public actions is profound.
ALTEN, digital expert to generate impact in the public sector & government
As a digital expert, ALTEN provides high-value services, both in terms of technological training and service excellence. For over 30 years, the company has had an active presence as a leading company in the public administration sector.
ALTEN is the partner of governments and public services around the world and provides its expertise to develop large-scale information systems projects involving different technological environments. Furthermore, ALTEN has a robust strategy of technological partnerships with companies like Oracle and Microsoft, which assist us in covering all phases of a system’s life cycle. Such partnerships are either to development and maintenance or focused on supporting the necessary infrastructure.
ALTEN is present in over a hundred organizations, both in the General State Administration and in Regional and Local Administrations, with over 400 professionals actively involved in their day-to-day activities.
ALTEN in the Public Service & Government industries
375 M€
2023 turnover
+9 000
consultants
+20
countries
Market Trends
Governments rely heavily on digital technologies to transform their services, provide a modernised work environment for agents, strengthen cooperation between administrations, and optimise public spending.
In 75% of the world’s administrations, digital transformations are mainly motivated by budgetary pressure and citizen’s desires, whereas 69% of them believe that public services are lagging behind the private sector in terms of digital capacity. (Deloitte study)
Challenges:
- Defining a long-term global digital strategy
- Finalising digital transformations by optimizing budgetary performances;
- Providing citizens with higher quality services
Governments and local authorities are increasingly digitising administrative procedures (i.e. online forms, digital transactions, etc.) to facilitate exchanges between users and administrations and to optimise the management of all procedures.
Challenges:
- Ensuring the security of personal data
- Allowing users to use a single means of identification
- Strengthening the interoperability of information systems between administrations
Inter-administration data exchanges based on open and secure APIs will enable the development of new services and applications shared by a varied ecosystem: administration, associative sector, private sector, etc.
In 2018, the UK tax administration HMRC has opened six APIs that allow third-party developers to access data such as individual income. New third-party applications using these APIs have reduced the need for user-officer interaction by 16%.
Challenges:
- Adopting an approach centred on the citizen’s place in the ecosystem
- Developing trust with data usage transparency
- Encouraging the use of new tools such as predictive analysis
ALTEN Value Proposition
ALTEN’s functional sectors
Our Success Stories
There are many benefits to the AGILE approach including increased quality, greater transparency, risk mitigation, and the ability to course correct to stay on time and on budget. ALTEN introduced this methodology in the development of eGovernment applications, for the ministry of finance of a European country.
Today, the public sector faces a major challenge in its investment projects: how can it respond effectively to users’ needs in the context of declining budgetary resources? ALTEN leverages its technical and organisational skills and its functional expertise to support the Defence Ministry of a European country in modernising all of its radio equipment.
Local authorities employ new digital usages to connect infrastructure and civil servants to improve service provisioning and regions’ attractiveness. ALTEN support a creator of solutions for connected cities and local authorities whose goal is to put citizen participation at the core of the Smart City concept.
Managing information technology solutions in a complex and ever-changing organisational environment is never easy. ALTEN is responsible for the management of all Information systems, infrastructure and communication systems for a European country’s Ministry of Industry and has implemented the Kanban method to reduce operational costs.
OUR CLIENTS
Government
Government of Australia, Confédération Suisse…
Ministery
Ministry of Defence (UK), Ministerio de Defensa (Spain), Ministerio de Industria, Turismo y Comercio (Spain), Ministerio de Hacienda y Administraciones Publicas (Spain)…
Service Operator
Groupe La Poste, Gruppo Poste Italiane, Fondo de Garantia Salarial, Registradores de España…
